Effective Date: 03/11/2026
At Ghosted, protecting your personal data is our priority.
Whether you use the Ghosted platform (the "Platform") as our client (the "Client"), or as part of the management of our contractual relations with our Clients, we may collect personal data about you.
The purpose of this policy is to inform you about how we process your personal data in compliance with applicable US privacy laws, including the California Consumer Privacy Act (CCPA) and any other applicable state or federal privacy regulations (together the "Applicable Regulations").
Who is the Data Controller?
The data controller is Ghosted, a business based in the United States ("Us" or "We"), when you browse our Platform or use your account on our Platform as our Client.
For inquiries, contact: jeremy@joindevote.com
What Personal Data Do We Collect?
Personal data is any data that identifies an individual directly or indirectly, in particular by reference to an identifier such as a name.
We may collect the following personal data:
Identification data (e.g. full name, email address);
Data relating to your professional life (e.g. company name, position/function, company size, company website, logo);
Data relating to your orders;
Login data (e.g. logs, IP address);
If you choose to sign in using a third-party authentication service (e.g., Google), certain data such as your name and email may be collected from that service. By choosing this method, you agree that the service may share this information with us. We do not collect your third-party account password;
Browsing data (IP address, pages viewed, date and time of connection, browser used, operating system, user ID);
Location data;
Economic and financial data (e.g. billing details);
Data related to your payment method;
Any information you wish to send us as part of a contact request.
We inform you, when collecting your personal data, whether some of these data are mandatory or optional.
On What Legal Basis, for What Purposes, and for How Long Do We Keep Your Personal Data?
PURPOSE: To provide you with our services available on our Platform through your account
LEGAL BASIS: Performance of a contract to which you are party and/or taking steps at your request prior to entering into a contract
RETENTION: Personal data are retained for the duration of your account. Your connection logs are kept for 10 weeks. If your account is inactive for a period of 2 years, it will be deleted if you do not respond to our reactivation email. Personal data may be archived for evidentiary purposes for a period of 5 years.
PURPOSE: To perform operations related to contracts, orders, invoices, and customer relationship management
LEGAL BASIS: Performance of a contract to which you are party
RETENTION: Personal data are retained for the duration of our business relationship. Data relating to your transactions (with the exception of banking data) are archived for evidentiary purposes for a period of 5 years. Data relating to your contract are stored for 10 years from the conclusion of the contract or the performance of the service. Data related to your payment method are retained by our payment service provider. CVV2 codes will not be stored.
PURPOSE: To improve our services
LEGAL BASIS: Our legitimate interest in improving our services
RETENTION: Personal data are retained for 6 months.
PURPOSE: To manage your opinions on our products, services, or content
LEGAL BASIS: Our legitimate interest in collecting your opinions on our products and services
RETENTION: 2 years from the publication of the opinion.
PURPOSE: To create a database of customers and prospects
LEGAL BASIS: Our legitimate interest in developing and promoting our business
RETENTION: For customers: retained for the duration of our business relationship. For prospects: retained for 3 years from the last contact.
PURPOSE: To send newsletters, requests, and direct marketing communications
LEGAL BASIS: Our legitimate interest in keeping customers informed of our latest news; for prospects, our legitimate interest in promoting our business
RETENTION: Personal data are retained for 3 years from the last contact.
PURPOSE: To respond to your information requests and other inquiries
LEGAL BASIS: Our legitimate interest in responding to your inquiries
RETENTION: Personal data are kept for 3 years from the date of your last contact.
PURPOSE: To comply with our legal and regulatory obligations
LEGAL BASIS: Legal and regulatory obligations
RETENTION: Invoices are archived for 10 years. Transaction data are archived for evidentiary purposes for 5 years. Contract data are stored for 10 years from the conclusion of the contract or performance of the service.
PURPOSE: To analyze platform usage and improve functionality (analytics cookies)
LEGAL BASIS: Your consent
RETENTION: Personal data are retained for 25 months.
PURPOSE: To process requests to exercise data rights
LEGAL BASIS: Our legitimate interest in responding to your requests and keeping records of them
RETENTION: Any proof of identity is retained only for the time necessary to verify your identity and deleted once verification is complete.
Who Are the Recipients of Your Personal Data?
The following categories of recipients may have access to your personal data:
(i) The staff of our company;
(ii) Our service providers and processors, including: AI generation service providers, voice synthesis providers, hosting service provider (Supabase), payment service provider, invoicing tools, email service providers, analytics and audience measurement providers, cookie management tools, and other technology partners necessary to provide the Services;
(iii) If applicable: public and private organizations, exclusively to comply with our legal obligations.
Are Your Personal Data Transferred Outside Your Jurisdiction?
Your personal data is hosted on the servers of Supabase. Supabase may store data in the United States or other jurisdictions depending on your selected region.
As part of the tools we use, your personal data may be transferred to and processed in countries outside your home jurisdiction. In such cases, we take steps to ensure that appropriate safeguards are in place to protect your data, including relying on service providers that maintain standard contractual protections or operate under recognized data protection frameworks.
If you are located in a jurisdiction with specific data transfer requirements, please contact us for more information about the safeguards in place.
What Rights Can You Exercise Over Your Personal Data?
Depending on your location, you may have the following rights regarding your personal data:
Right to be informed: this is precisely why we have drafted this privacy policy.
Right of access: you have the right to request access to the personal data we hold about you.
Right to rectification: you have the right to request correction of inaccurate, incomplete, or outdated personal data.
Right to restriction of processing: you have the right to request that we limit the processing of your personal data in certain circumstances.
Right to erasure ("right to be forgotten"): you have the right to request deletion of your personal data and to prohibit any future collection.
Right to withdraw your consent at any time: where processing is based on your consent, you may withdraw it at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
Right to data portability: in certain circumstances, you have the right to receive your personal data in a structured, machine-readable format and to request its transfer to a recipient of your choice.
Right to object: you have the right to object to the processing of your personal data for certain purposes, including direct marketing.
Right to non-discrimination: we will not discriminate against you for exercising any of your privacy rights.
If you are a California resident, you may also have additional rights under the CCPA, including the right to know what personal information is collected, the right to know whether your personal information is sold or disclosed, the right to opt out of the sale of your personal information, and the right to equal service and price.
To exercise any of these rights, please contact us at the details below. We may ask you to provide additional information or documentation to verify your identity before processing your request.
Cookies
For more information on how we use cookies, please consult our Cookies Policy available on the Platform.
Contact Information for Data Privacy Matters
Contact email: jeremy@joindevote.com
372 Innisbrook Ln,
Wintersprings, Fl 32708
United States
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